To Whom It May Concern:
I am writing to complain about the service I experienced at
the Disneyland parks this week. I have
always been pleased with Disney in the past, and had very high hopes for this
trip. However, I was sorely
disappointed. My family purchased 5 day
passes because we have loved going to Disneyland. The line situation, however, proved trying to
our Disney love. Those with 1 day passes
were cruising through the lines in five minutes, but our lines (of which there
were only two) were one to two hours long.
I don’t feel like we should be punished for wanting to spend more time
in your park, in which we will spend more money. This seriously hindered our ability to have a
good time. Please work on those things
in the future, or I will be hesitant to visit again.
From,
Hannah Wing
Dear Miss Wing,
We treat all of our gests the same, and we are not trying to
punish you for buying longer tickets.
People have been selling their longer passes and we are trying to
eliminate that problem by having ID checked, but we don’t have enough cast
members trained to do so. We weren’t anticipating such long lines.
Disney
Dear Disney,
Whatever you were trying to do is irrelevant. You weren’t doing a good job. We pay a premium to go to Disneyland because
we trust that you know what you are doing.
This system has been in place for several weeks now, and you have the
resources to train more people and open more lines. Furthermore, when I tried to complain, my
thoughts weren’t heard, and were written off as unimportant. Just because you are a huge corporation with
infinite money doesn’t mean you can treat the customer like they are unimportant
peons. Instead of being a magical time,
it was a time of tears and frustration.
Why did you betray me, Disney? Why do you hate us?
Hannah Wing
Miss Wing,
Whatever. We don’t care about your problems and we don’t need your business. Besides, you’ll come crawling back to us anyway, so why should we try to make you happy? Go complain to someone who cares.
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